My HP Pavilion 9720 Laptop Sucks

Ok so I am at the end of my finals for my 4th term in school with two papers left to write, in the middle of all this my fairly brand new HP Pavilion 9720 lovely looking 17 inch screen laptop started crashing in August.

I sent it back at the end of August under warranty to repair 3 problems. It was overheating really bad, so bad that as soon as you plugged it in, it burned your hand. At the same time a dang black spot appeared on the screen. Dreaded dead pixels! Nothing I did would get rid of them. And my final problem, watching videos, DVDs, YouTube, Movies, would constantly crash the computer to a dead halt, screen savers would crash it in the middle of the night.

So I am over a month behind on three pieces of art work for clients who have already paid me in advance...

I get the laptop back and nothing, I mean absolutely nothing was fixed by HP, it looked like it had not even been touched.

So I send it back a second time at the end of September here. I am excited today to get it back, in what looked like brand new condition. The monitor replaced, its not overheating. I start trying to catch up on my homework. Load up a video my grandma just emailed me on YouTube, and guess what. Not a blue screen, not a black screen. But this bullshit.




This will be my third time I would have to send it back, under warranty sure it is, but I have finals due tomorrow! Damnit!

I am going to attempt to take it back to Circuit City before work tomorrow as they told me 3 attempts at fixing it by HP and they will replace it. They better do something...

Grrr... Frustrated.

My recommendations, HP repair service sucks. The laptop is nice when it is working properly, but I highly recommend going with someone else if looking to buy a new laptop.